Student band accounts are managed using a web based application called FreshBooks. Invoices are sent out electronically via email. You can pay your band fees any of the following ways:
If you are not recieving your invoices via email or if you have a question about your fees, contact Rhonda Moore at email@example.com with your preferred address & your student's name.
To pay the first installment of your band fee, click the PayPal Buy Now button below.
To pay a different amount, please click the link for your Account Statement that was emailed to you and pay via the Freshbooks site.
Q. I recently made a payment but it is not reflected in my balance, what do I do?
A. Payments made via the Freshbooks invoicing site are credited INSTANTLY. Payments made via this website may take up to 4 days. Payments via check could take up to 30 days to process. Please contact Rhonda Moore at firstname.lastname@example.org with your receipt number and amount of the check to rush a credit to your account. We apologize for any delays.
Q. My student volunteered for a fundraiser but the credit isn't showing on my account, why not?
A. Sometimes it takes longer than expected to calculate each students fundraising credit and put it in a format that can then be transfered to the Financial Chair, who then credits students accounts. This process could take up to 30 days.
Q. I have never received an invoice in my email, how can I set that up?
A. Send your name, your students name and up to three email addresses to email@example.com to recieve invoice links via email.
Q. What is FreshBooks?
A. FreshBooks is our online accounting system. Each student has a band account. Each account has a seperate invoice for each year. For example, if your student has been in band for 3 years, you will have 3 invoices. You can see each invoice from your Account Statement page link that gets sent via email.
Q. I don't see a payment on my invoice but I know I made one, where is it?A. If your student has an invoice from a previous year that has not been paid in full, all payments will be credited to that invoice until it is PAID. Future payments will be credited to the current invoice.